Welcome to Angler’s Gear Shop! We’ve compiled answers to the most common questions about our fishing supplies, shipping, and services. If you don’t find what you’re looking for, our fishing experts are always happy to help.
About Our Products
What types of fishing gear do you specialize in?
We specialize in a wide range of fishing equipment including:
- Ice fishing accessories (Abris, Brimbales, specialized gear)
- Fishing rods (light and heavy casting, fly fishing)
- Lures and attractants (for all fishing conditions)
- Fishing accessories (boxes, scales, measurement tools)
- Sonar accessories and other fishing electronics
Do you carry gear for specific fishing conditions?
Yes! We’re particularly proud of our extensive ice fishing selection, including specialized shelters (Abris), ice fishing rods, and cold-weather accessories. We also carry equipment suitable for various environments from freshwater lakes to deep sea fishing.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments. All transactions are encrypted for your security.
Is there a minimum order amount?
There’s no minimum order amount for standard purchases. However, to qualify for free shipping, your order must total $50 or more (before taxes).
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping ($12.95): 10-15 business days after dispatch via DHL or FedEx
- Free Shipping: 15-25 business days after dispatch via EMS (for orders $50+)
Do you ship internationally?
Yes! We ship worldwide with the exception of some remote areas and parts of Asia. Our Louisville-based team has extensive experience shipping fishing gear globally, ensuring your order arrives safely.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping, track through DHL or FedEx’s systems. EMS also provides tracking for free shipping orders.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return, please contact our customer service team at [email protected]. Items must be in original condition with all packaging.
What if my gear arrives damaged?
We take great care in packaging your fishing gear, but if anything arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund.
Account & Customer Service
How do I contact customer service?
Our fishing experts are available to help via:
- Email: [email protected]
- Phone: Call our Louisville headquarters (phone number listed on website)
Do you offer advice for choosing the right gear?
Absolutely! Our team consists of passionate anglers who can provide recommendations based on your fishing style, target species, and local conditions. Don’t hesitate to reach out – we love helping fellow fishing enthusiasts gear up for success.
Pro Angler Tip: Plan your gear purchases ahead of your fishing season. Our free shipping option is perfect for stocking up during the off-season, ensuring you’re fully equipped when the fish start biting!
Tight lines and happy fishing!
– The Angler’s Gear Shop Team